At joondalupgolfbox.com, we take great pride in providing fast and reliable shipping across Australia for all your golfing needs. We understand you want your new gear as quickly as possible, and we work hard to get your order to you promptly.
Shipping Options & Timeframes
We utilise a range of courier services including Australia Post, Fastway, and Couriers Please to ensure the best possible delivery service to your area. All orders are dispatched from our central warehouse.
- Metropolitan Areas: Most orders to major capital cities are delivered within 2-4 business days after dispatch.
- Regional Areas: Orders to regional locations typically take 5-7 business days after dispatch.
- Remote Areas: Deliveries to remote locations may take longer, generally 7-10+ business days after dispatch.
These timeframes are estimates provided by the courier companies and are not guaranteed. Shipping times may increase during sale periods, public holidays, or due to other unforeseen circumstances.
Order Processing
Orders are processed and packed Monday to Friday. Orders placed and paid for before 12:00 pm AEST will usually be dispatched the same business day. Orders placed after this time, or on weekends and public holidays, will be processed on the next business day. A confirmation email will be sent once your order has been shipped.
Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email. This email will contain your tracking number and a link to the courier’s website where you can monitor your parcel’s progress.
If you have an account with us, you can also log in to joondalupgolfbox.com to view your order history and find tracking information for your current orders.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery address and the size/weight of your order. We offer a flat rate shipping fee for most orders, with free standard shipping often available on orders over a certain value.
Delivery Issues
If you are experiencing a problem with your delivery, the first point of call is to use your provided tracking number to check the status on the courier’s website. This will often provide the most up-to-date information.
Common issues include:
- Delivery Attempted: The courier may have attempted delivery when you were out. A card would likely be left with instructions for redelivery or parcel collection.
- Parcel Held at Depot: Your parcel might be waiting for you to pick it up from a local depot.
- Address Incorrect: Please ensure your shipping address is completely correct at the time of order.
For further assistance regarding a shipment, please contact us through the website joondalupgolfbox.com. Please have your order number and tracking information ready.